Windows XP-related issue: SSL is broken!

[Jedilaw]

Hello all,

SSL support seems to be broken on my computer. The problem came to my attention when iTunes refused to let me sign in for a purchase, because it said I did not have SSL 3.0 enabled. The thing is, I checked my Internet Options in Control Panel, and under Advanced Options SSL 2.0 and SSL 3.0 are both checked as active.

This is what iTunes said:

 

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
TOSHIBA Satellite P105
iTunes 7.0.1.8

Current user is an administrator.

Network Adapter Information

Adapter Name:	{redacted}
Description:	Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address:	0.0.0.0
Subnet Mask:	0.0.0.0
Default Gateway:	
DHCP Enabled:	Yes
DHCP Server:	255.255.255.255
Lease Obtained:	Mon Feb 26 08:49:41 2007

Lease Expires:	Mon Feb 26 09:49:41 2007

DNS Servers:	

Adapter Name:	{redacted}
Description:	Intel(R) PRO/1000 PL Network Connection - Packet Scheduler Miniport
IP Address:	192.168.100.78
Subnet Mask:	255.255.255.0
Default Gateway:	{redacted}
DHCP Enabled:	Yes
DHCP Server:	{redacted}
Lease Obtained:	Tue Feb 27 16:04:47 2007

Lease Expires:	Wed Feb 28 00:04:47 2007

DNS Servers:	10.10.20.11
		10.10.20.12

Network Connection Information

Active Connection:	LAN Connection
Connected:	Yes
Online:		Yes
Using Modem:	No
Using LAN:	Yes
Using Proxy:	No
SSL 3.0 Support:	Enabled
TLS 1.0 Support:	Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
A secure network connection could not be established.

I then tried to go to my bank website, and could not log in (the splash page loads, but once I input my user info and the site tries to redirect to the secure servers, it won't load). Yahoo mail won't load at all, and Turbotax loads the splash page but kicks me out once I input my user data and the site tries to go secure.

A brief summary of my system:

Toshiba Satellte P105 S9312
Intel Core Duo 2GHZ
2GB DDR2
Nvidia 7900GO

Browser: Firefox 1.5.0.10
OS: Win XP Pro SP2
Antivirus: Avast (weekly sweeps, no viruses found)
Anti-Spyware: Webroot Spy Sweeper (weekly sweeps, no adware or spyware found)
Firewall: Windows Firewall, plus the firewall on my work connection (I seldom log into the net from this laptop at home).

If anyone had any thoughts or advice, I'd really love to hear it. This problem is a no one for me, as I've never even heard of SSL spontaneously ceasing to function. To my knowledge (and I've Googled this several ways) there are no diagnostic apps to find SSL-related problems, nor are there any downloads to restore SSL functionality. I tried looking for site certificates, and found...none. So I can't purge whatever bad certificates.

Please advise, if you have a moment or two.

Thanks in advance,

Jedilaw

[DeadlyDarkness]

hmm, first id try turning the windows firewall off, then downloading Firefox 2, then try it in Internet Explorer. Also, if you are using a NAT, try sticking your pc in the DMZ or equivalent. I often get problems with mine (especially with bit torrent and some games)

[JustinDixon]

Aye, I had the problem too - ended up having to install firefox 2.

[Jedilaw]

Did you uninstall the old Firefox first? Because I've already installed Firefox 2, with the same results.

[pete.cook]

This can occur when your login profile is corrupted. Have you tried to use an SSL website with a different user account?

[Jedilaw]

Can't go to most of them in the first place.

This seems work-related somehow. I can get to SSL sites from my home connection, though I have to refresh certificate acceptance. Still can't at work. Probably a firewall glitch or some such.

[pete.cook]

Your work firewall is probably set to deny port 443, which means you'll not be able to access any SSL encrypted site.